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Terms of Service

Effective Date: February 24, 2026

Welcome to HealthVerse, a product of 1nessAgency ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the HealthVerse platform, website located at hlthvrs.com, and all related services (collectively, the "Service"). By accessing or using the Service, you ("Subscriber," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Please read these Terms carefully before using the Service. These Terms constitute a legally binding agreement between you and the Company.

1. Acceptance of Terms

By creating an account, accessing, or using the HealthVerse platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity.

You must be at least eighteen (18) years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2. Description of Service

HealthVerse is a HIPAA-compliant, AI-powered software-as-a-service (SaaS) marketing platform designed specifically for mental health and wellness providers. The platform provides tools and services including, but not limited to:

  • AI-driven marketing automation and campaign optimization
  • Google Ads and Meta Ads integration and management
  • Electronic Health Record (EHR) and Customer Relationship Management (CRM) system integration
  • HIPAA-compliant patient intake and lead capture dashboards
  • Lead source attribution and performance analytics
  • ROI tracking, reporting, and real-time marketing dashboards
  • Patient funnel automation and strategic growth support

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Responsibilities

To access and use the Service, you must register for an account. When registering, you agree to:

  • Provide accurate, current, and complete information during the registration process
  • Maintain and promptly update your account information to keep it accurate, current, and complete
  • Maintain the security and confidentiality of your login credentials and restrict access to your account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach

You may not share your account credentials with any third party. You are solely responsible for any activity conducted through your account, whether or not authorized by you. The Company shall not be liable for any loss or damage arising from your failure to comply with this section.

We reserve the right to suspend or terminate your account at our sole discretion if we suspect any unauthorized access, fraudulent activity, or violation of these Terms.

4. Subscription Plans, Billing, and Free Trial

4.1 Free Trial

HealthVerse offers a free thirty (30) day trial period for new subscribers. To activate the free trial, you must provide a valid credit card at the time of enrollment. You will not be charged during the trial period. If you do not cancel your subscription before the trial period ends, your subscription will automatically convert to a paid subscription, and your credit card on file will be charged the applicable subscription fee.

4.2 Subscription Plans

HealthVerse offers the following subscription tiers, each designed to accommodate the varying needs of mental health and wellness practices:

  • Align – $295/month: HIPAA-compliant intake dashboard, essential lead capture tools, and limited performance reporting. Designed for solo practitioners and newly established clinics.
  • Engage – $695/month: Lead source attribution, full Google and Meta Ads integration, and tracking tools. Designed for growing practices with active ad spend.
  • Elevate – $1,495/month: ROI tracking by campaign, seamless EHR and CRM integration, and advanced reporting. Designed for clinics with two to five providers or over $5,000/month in ad spend.
  • Thrive – $2,495/month: Full data analytics suite, end-to-end patient funnel automation, strategic growth support, and a unified dashboard. Designed for multi-site operators and enterprise clinics.

The prices listed above reflect the introductory monthly rate when billed annually. A twenty percent (20%) surcharge applies to month-to-month billing. Full plan details and current pricing are available on our Pricing page.

4.3 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select. All payments are processed automatically via the credit card on file. You authorize the Company to charge your designated payment method for all applicable fees. It is your responsibility to ensure that your payment information remains current and valid.

If a payment fails, we may suspend or restrict your access to the Service until payment is successfully processed. We reserve the right to engage third-party collection services to recover any outstanding amounts owed.

4.4 Price Escalation

Introductory pricing is valid for the first forty-eight (48) months of your subscription. After the initial forty-eight (48) month period, a five percent (5%) annual price escalation will apply. We will provide you with at least thirty (30) days' written notice before any price increase takes effect.

4.5 Additional Charges

Credit card processing fees, applicable taxes, required insurance, and any third-party service fees are not included in the base subscription price. Additional charges may apply for API usage that exceeds standard allotments included in your subscription tier. You will be notified of any such overage charges before they are incurred, where practicable.

4.6 Refunds

All subscription fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. No refunds or credits will be issued for partial months of service or for periods in which you did not use the Service.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to:

  • Use the Service in any manner that violates any applicable federal, state, local, or international law or regulation, including but not limited to HIPAA, the FTC Act, CAN-SPAM Act, and state consumer protection laws
  • Use the Service to transmit, distribute, or store material that is defamatory, obscene, threatening, abusive, hateful, or otherwise unlawful or objectionable
  • Use the Service to send unsolicited communications, spam, or bulk messages in violation of applicable law
  • Upload, transmit, or distribute any viruses, malware, worms, Trojan horses, or other harmful or destructive code
  • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
  • Interfere with, disrupt, or create an undue burden on the Service or the networks or servers connected to the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from the Company
  • Use the Service to collect or harvest personal information of others without their consent
  • Use automated means, including bots, scrapers, or spiders, to access the Service for any purpose without our express written permission
  • Misrepresent your identity, affiliation, or the origin of any content submitted through the Service

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation removing offending content, suspending or terminating the violator's account, and reporting such activity to law enforcement authorities.

6. Intellectual Property

6.1 Company Intellectual Property

The Service, including but not limited to all software, algorithms, artificial intelligence models, user interfaces, designs, text, graphics, logos, icons, images, audio, video, data compilations, and the overall arrangement thereof (collectively, "Company Content"), is the exclusive property of the Company or its licensors and is protected by United States and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.

The HealthVerse name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You may not use such marks without our prior written consent.

6.2 Limited License

Subject to your compliance with these Terms and payment of all applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription. This license does not include the right to modify, distribute, sell, lease, or create derivative works based on the Service or any Company Content.

6.3 Subscriber Content

You retain all ownership rights in any data, content, or materials you submit, upload, or otherwise make available through the Service ("Subscriber Content"). By submitting Subscriber Content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, process, store, and display such Subscriber Content solely as necessary to provide, maintain, and improve the Service.

You represent and warrant that you own or have the necessary rights, licenses, and permissions to submit all Subscriber Content and that such content does not infringe or violate the intellectual property rights or other rights of any third party.

6.4 Feedback

If you provide the Company with any feedback, suggestions, or recommendations regarding the Service ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback. The Company shall be free to use, incorporate, and commercialize any Feedback without restriction, attribution, or compensation to you.

7. HIPAA Compliance and Business Associate Agreement

7.1 Commitment to Compliance

HealthVerse is designed and operated to support compliance with the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations ("HIPAA"), including the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule. The Company maintains administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of Protected Health Information ("PHI") processed through the Service.

7.2 Business Associate Agreement

To the extent that the Company creates, receives, maintains, or transmits PHI on behalf of a Subscriber who is a Covered Entity or Business Associate under HIPAA, the parties shall execute a Business Associate Agreement ("BAA") that governs the Company's obligations with respect to such PHI. The BAA is incorporated into and made a part of these Terms. In the event of a conflict between these Terms and the BAA with respect to the handling of PHI, the BAA shall control.

7.3 Subscriber Obligations

You acknowledge and agree that you are solely responsible for:

  • Determining whether a BAA is required based on the nature of the data you process through the Service
  • Ensuring that your use of the Service complies with all applicable privacy and security laws, including HIPAA
  • Obtaining all necessary consents, authorizations, and permissions from patients or individuals whose data you process through the Service
  • Configuring the Service in accordance with our documentation and security best practices
  • Promptly notifying the Company of any suspected or actual breach of PHI

7.4 Security Standards

The Company maintains SOC 2 compliance standards and employs industry-standard encryption, access controls, audit logging, and other safeguards to protect data processed through the Service. However, no method of electronic transmission or storage is completely secure, and the Company cannot guarantee the absolute security of your data.

8. Data Privacy and Security

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and disclose information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

You are responsible for maintaining the confidentiality of any data you input into the Service and for ensuring that any data you provide complies with applicable data protection laws. You acknowledge that the Company processes data on your behalf as a service provider and that you remain the data controller with respect to any personal data or PHI you input into the Service.

9. Third-Party Integrations and Services

The Service may integrate with or provide links to third-party applications, services, or websites, including but not limited to Google Ads, Meta, OpenAI, electronic health record systems, and customer relationship management platforms. The Company does not control, endorse, or assume responsibility for any third-party services or their content, privacy policies, or practices.

Your use of any third-party service is at your own risk and subject to that third party's terms and conditions. The Company shall not be liable for any loss or damage arising from your interactions with or reliance on any third-party service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • Your access to or use of, or inability to access or use, the Service
  • Any conduct or content of any third party on or related to the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content
  • Any interruption, suspension, or termination of the Service
  • Any bugs, viruses, or other harmful code that may be transmitted to or through the Service

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS.

ANY CONTENT OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM.

THE COMPANY DOES NOT PROVIDE MEDICAL, LEGAL, OR REGULATORY COMPLIANCE ADVICE. THE SERVICE IS A MARKETING TOOL AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL, LEGAL, OR COMPLIANCE COUNSEL.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, causes of action, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

  • Your use of or access to the Service
  • Your violation of these Terms or any applicable law, rule, or regulation
  • Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or publicity rights
  • Any Subscriber Content you submit, post, or otherwise make available through the Service
  • Your negligence or willful misconduct
  • Any breach of your representations or warranties set forth in these Terms
  • Any breach of HIPAA or other applicable privacy or security laws resulting from your acts or omissions

The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate fully with the Company in asserting any available defenses. You shall not settle any claim subject to this section without the Company's prior written consent.

13. Termination

13.1 Termination by Subscriber

You may cancel your subscription at any time by contacting us at [email protected] or through your account settings. If you cancel during a free trial period, you will not be charged. If you cancel a paid subscription, your access to the Service will continue through the end of your current billing period, after which your account will be deactivated. No refunds will be issued for any unused portion of a billing period.

13.2 Termination by Company

The Company may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to:

  • Violation of these Terms or any applicable law
  • Conduct that the Company, in its sole discretion, believes is harmful to the Service, other subscribers, or third parties
  • Failure to pay applicable subscription fees
  • Extended periods of inactivity
  • Requests by law enforcement or other government agencies

13.3 Effect of Termination

Upon termination of your account, your right to use the Service will immediately cease. The Company may, but is not obligated to, delete your Subscriber Content and account data. You are responsible for exporting any data you wish to retain prior to termination. The following sections shall survive termination of these Terms: Intellectual Property, Limitation of Liability, Disclaimer of Warranties, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive.

14. Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

The Company maintains offices at the following locations:

  • New York, NY 10036

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact the Company at [email protected] and attempt to resolve any dispute informally. The parties shall use good faith efforts to resolve the dispute within thirty (30) days of the initial written notice.

15.2 Binding Arbitration

If the parties are unable to resolve a dispute informally within the thirty (30) day period, any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in New York County, New York, unless the parties mutually agree to a different location. The arbitrator's decision shall be final and binding, and judgment upon the award rendered may be entered in any court having jurisdiction thereof.

15.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or data security obligations.

16. Changes to Terms

The Company reserves the right to modify, amend, or update these Terms at any time in its sole discretion. When we make material changes to these Terms, we will update the "Effective Date" at the top of this page and notify you by email to the address associated with your account or by posting a prominent notice on the Service.

Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of and agreement to the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service and cancel your subscription.

We encourage you to review these Terms periodically to stay informed about our terms and conditions. It is your responsibility to check this page from time to time for updates.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Business Associate Agreement, constitute the entire agreement between you and the Company regarding the Service and supersede all prior and contemporaneous agreements, proposals, and communications, whether written or oral, between the parties relating to the subject matter hereof.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

17.3 Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the Company.

17.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of the Company. The Company may assign or transfer these Terms, in whole or in part, without restriction and without notice to you. Any purported assignment in violation of this section shall be null and void.

17.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, riots, labor disputes, government actions, epidemics, pandemics, power failures, internet or telecommunications outages, or cyberattacks.

17.6 Notices

All notices required or permitted under these Terms shall be in writing. Notices to the Company shall be sent to the contact information provided in Section 18 below. Notices to you shall be sent to the email address associated with your account or through the Service. Notice shall be deemed given upon receipt.

17.7 No Third-Party Beneficiaries

These Terms are intended solely for the benefit of the parties hereto and do not confer any rights or remedies upon any third party.

17.8 Headings

The section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

HealthVerse by 1nessAgency
New York, NY 10036

Email: [email protected]
Website: https://hlthvrs.com