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Privacy Policy

Effective Date: February 24, 2026

HealthVerse (hlthvrs.com) is an AI-powered, HIPAA-compliant marketing platform designed for mental health and wellness providers. HealthVerse is a product of 1nessAgency ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

  • Complete a contact or inquiry form on our website
  • Submit information through our Salesforce Web-to-Lead forms (e.g., name, email address, company, zip code, phone number, and message content)
  • Schedule a meeting or consultation via Calendly
  • Subscribe to our newsletter or other communications
  • Communicate with us by email, phone, or other means

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies, including:

  • Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences
  • Usage Data: Pages visited, time spent on pages, click patterns, referral URLs, and navigation paths
  • Google Analytics (GA4): We use Google Analytics 4 (measurement ID: G-FDJS9HB1VR) to collect anonymized usage statistics, including session data, traffic sources, user demographics, and engagement metrics
  • Google Tag Manager (GTM): We use Google Tag Manager (container ID: GTM-NDDKKS6C) to manage and deploy marketing and analytics tags on our website
  • Google reCAPTCHA: We use Google reCAPTCHA on our forms to prevent spam and abuse. reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service

2. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Measure the effectiveness of our marketing campaigns
  • Deliver relevant content and advertising

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly, including session management and security
  • Analytics Cookies: Used by Google Analytics (GA4) to collect aggregated information about site traffic and user interactions
  • Marketing/Advertising Cookies: Used by Google Tag Manager to facilitate marketing tags, including those for Google Ads and Meta (Facebook) Pixel, which help us measure advertising performance and deliver targeted content

Most web browsers allow you to manage cookie preferences through browser settings. You may disable cookies or set your browser to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain parts of our website.

You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: Processing inquiries, scheduling consultations, and delivering our marketing platform services
  • To Communicate with You: Responding to your inquiries, sending service-related notices, and providing updates about HealthVerse
  • To Analyze and Optimize: Understanding website usage patterns, improving site performance, and enhancing user experience through analytics
  • To Market Our Services: Delivering relevant advertising and promotional materials through Google Ads, Meta (Facebook/Instagram), and other advertising platforms
  • To Ensure Security: Protecting against fraud, unauthorized access, and other malicious activity using tools such as reCAPTCHA
  • To Comply with Legal Obligations: Meeting applicable legal, regulatory, and contractual requirements

4. Third-Party Services

We integrate with and may share information with the following third-party service providers to operate our website and deliver our services:

  • Google (Analytics, Tag Manager, Ads, reCAPTCHA): For website analytics, tag management, advertising, and spam prevention. Google's privacy practices are governed by the Google Privacy Policy
  • Meta (Facebook/Instagram): For advertising measurement, audience targeting, and campaign optimization. Meta's privacy practices are governed by the Meta Privacy Policy
  • Salesforce: For customer relationship management (CRM) and lead processing via Web-to-Lead forms. Salesforce's privacy practices are governed by the Salesforce Privacy Statement
  • Calendly: For appointment and consultation scheduling. Calendly's privacy practices are governed by the Calendly Privacy Notice

These third-party services have their own privacy policies and data handling practices. We encourage you to review their respective privacy policies to understand how they process your data. We are not responsible for the privacy practices of these third-party services.

5. HIPAA Considerations and Protected Health Information

HealthVerse is a HIPAA-conscious marketing platform. It is important to understand the distinction between our website's data collection practices and the platform's handling of Protected Health Information (PHI):

  • Marketing Website (hlthvrs.com): This website serves as a marketing and informational resource. The information collected through this website (e.g., contact form submissions, analytics data) is generally not considered Protected Health Information (PHI) under HIPAA. Standard web analytics and marketing data collected on this site does not include patient health records or clinical data
  • HealthVerse Platform: When operating as a marketing platform for healthcare providers, HealthVerse maintains HIPAA and SOC 2 compliance for any data that qualifies as PHI. PHI is handled in accordance with applicable Business Associate Agreements (BAAs) between HealthVerse/1nessAgency and our healthcare provider clients
  • Business Associate Agreements: Where HealthVerse processes, stores, or transmits PHI on behalf of covered entities (healthcare providers), we execute and adhere to Business Associate Agreements that define the permitted uses and disclosures of PHI, administrative and technical safeguards, and breach notification obligations
  • De-identification: Where applicable, we use de-identification methods consistent with HIPAA standards to ensure that marketing analytics and reporting do not expose individually identifiable health information

If you are a healthcare provider or covered entity with questions about how HealthVerse handles PHI, please contact us directly to discuss our compliance program and BAA terms.

6. Data Security

We take the security of your information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication measures to limit data access to authorized personnel
  • Regular security assessments and vulnerability testing
  • SOC 2-aligned security practices for our platform infrastructure
  • Employee training on data privacy and security best practices
  • Incident response procedures for prompt identification and mitigation of security events

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When personal information is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other state privacy laws.

Your Rights May Include

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it
  • Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions
  • Right to Correct: You may request correction of inaccurate personal information we maintain about you
  • Right to Opt Out of Sale/Sharing: We do not sell your personal information. If our practices change, we will update this policy and provide you with a mechanism to opt out
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to verifiable consumer requests within the timeframes required by applicable law.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is no uniform standard for how DNT signals should be interpreted, and our website does not currently respond to DNT signals. However, you may manage your tracking preferences through cookie settings and the opt-out mechanisms described in Section 2 above.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the information below. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.

10. International Users

Our website and services are operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction. By using our website, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.

11. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where required by law, provide additional notice (such as a prominent notice on our website). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HealthVerse by 1nessAgency
New York, NY 10036

Website: hlthvrs.com
Contact: www.1nessagency.com/whowearelanding